FAQ

Questions we hear every day

Funfinity Card

What is the Funfinity Card?: A rechargeable RFID card that runs the arcade. One card can be topped up at the counter and used across every machine on the floor.
Does the balance expire?: Balance stays on the card between visits. Please check current terms at reception.
I lost my card — what now?: Bring your registered phone number to reception. Staff can block the old card and move the remaining balance to a replacement.

How do I pay for arcade games?: Arcade machines run on the Funfinity Card. Recharge the card at the counter, tap it on any machine and the play is deducted automatically.
What happens to the tickets I win?: Tickets are stored on your Funfinity Card and can be exchanged at the redemption counter on any visit.

Can I book a birthday party?: Party rooms exist at the venue and can be arranged in person. Online birthday booking is planned for a future Funfinity release.
Do you sell handmade crafts?: A handmade crafts range is part of the Funfinity roadmap and is not available to buy online yet.

How is the play area supervised?: Trained staff are stationed across the play zones during opening hours, and each attraction has its own age and height guidance posted at the entry.
Can children with allergies visit?: Yes. Please tell the reception team on arrival so staff on the floor are aware.

Do I need to book before visiting?: No. Funfinity is walk-in. Weekends and school holidays get busy in the afternoon, so mornings are usually the calmest time to arrive.
Do adults have to pay?: Accompanying adults are not charged for the play area. Please confirm current entry rates at reception.
Are socks required?: Yes. Grip socks are compulsory in the soft play arena and trampoline park. They are available at reception if you forget yours.